The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.
Since the FFT was launched in 2013, millions of patients have submitted feedback. It’s used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.
2020/2021 Practice Findings
| Month | Total Responses | Extremely Likely | Likely | Neither Likely nor Unlikely | Unlikely | Extremely Unlikely | Don’t Know |
| April 2020 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2020 |
2019/2020 Full Year Practice Findings
| Month | Total Responses | Extremely Likely | Likely | Neither Likely nor Unlikely | Unlikely | Extremely Unlikely | Don’t Know |
| April 2019 | 6 | 4 | 1 | 0 | 0 | 1 | 0 |
| May 2019 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| June 2019 | 2 | 1 | 1 | 0 | 0 | 0 | 0 |
| July 2019 | 2 | 0 | 1 | 0 | 1 | 0 | 0 |
| August 2019 | 7 | 3 | 3 | 0 | 1 | 0 | 0 |
| September 2019 | 22 | 16 | 5 | 0 | 0 | 1 | 0 |
| October 2019 | 5 | 2 | 2 | 0 | 1 | 0 | 0 |
| November 2019 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| December 2019 | 12 | 7 | 4 | 0 | 1 | 0 | 0 |
| January 2020 | 86 | 42 | 33 | 4 | 3 | 2 | 3 |
| February 2020 | 11 | 7 | 3 | 0 | 0 | 1 | 0 |
| March 2020 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |