We are supporting Patient Advisers in our practice Virtually everyone who calls a GP practice to make an appointment asks to see to a GP, but very often help will be available from other highly skilled medical professionals such as nurses or pharmacists, or from another services, including the voluntary sector, who can support people with a wide range of social, emotional or practical needs
Patient Advisers provide you with a first point of contact which directs you to the most appropriate source of help. Staff who are Patient Advisers have undertaken appropriate training to make it easier for you to get an appointment with the most appropriate professional – this could be with a healthcare assistant, practice nurse, clinical pharmacist based in your practice (who may be able to prescribe your medicines in the same way as your doctor) or your GP.
To help you access the correct service, when you call your Patient Adviser will need to know a little about why you need an appointment. Patient Advisers aren’t being nosey or obstructive in your request to seeing a GP, they genuinely want to help. They will ask you a few brief questions as Patient Advisers have a number of alternative types of appointments available to them and they need to offer you the most appropriate appointment to deal with your problem. The most appropriate appointment may be with the GP or for example perhaps with another member of the practice team. Patient Advisers have taken part in robust training and will treat all information in the strictest of confidence; you’ll then be directed to see the correct professional to meet your need. You can ask to speak to the Patient Adviser receptionist privately. In implementing the role of Patient Advisers we very much hope that you will find the new role helpful. The role will help the practice make best use of the services available both at the practice and in the wider community and in doing so indirectly increase the number of available GP appointments so that you can more easily secure an appointment when it is necessary.
We look forward to offering you an improved service and thank you in advance for your support.
For more information, please read the frequently asked questions by visiting:
Alternatively, to find local health services, events, advice and support in Warrington the following websites can provide information:
The Practice offers appointments with our Nurse Clinicians as an alternative to an appointment with a GP. They are able to offer appointments to patients for all acute conditions and are qualified independent nurse prescribers.
|Alison Robson - Advanced Nurse Clinician (f)|
Alison Robson is the Head of Nursing for the Eric Moore Partnership medical Practice.
Alison trained and qualified as a Registered General Nurse in the Queen Alexandra Royal Army Nursing Corps in 1991. Since then she has worked within a variety of NHS and military settings.
She gained her masters qualification in 2000 and independent prescriber in 2006.
She has specialised within diabetes, family planning and primary care.
Within the Practice, besides being a highly qualified Nurse Clinician who not only sees patients independently but also heads up the 6 member strong Nursing team of 3 Nurse Clinicians, 2 Practice Nurses and 2 HCAs. She has a supporting and coordinating role in relation to their service delivery offering leadership, Clinical Supervision, mentorship and training.
Alison is also the Diabetes Lead for the Practice.
|Steven Forster - Advanced Nurse Clinician (m)|
The practice nurses undertake all forms of chronic disease management clinics (Ischaemic Heart Disease, Diabetes, Asthma, COPD etc.) and reviews.
Patients can also book appointments for Cervical Smears, Well Man/Woman, Contraceptive Advice, Travel Advice and Immunisations, Childhood Vaccinations, Pneumococcal Vaccinations (Over 65s and at risk patients), Influenza Vaccinations (September-January), Blood Pressure Clinics and other health promotions with the practice nurses.
All eligible patients will be contacted by the practice to book an appointment for Chronic Disease Reviews etc. Patients can also contact the practice reception to book your appointment as required.
|Sister Joanne Scott - Minor Illness Nurse, Prescriber (f)|
Jo completed her Nurse training at Salford University in 2003 and went on to work at Salford Royal Hospital on both short-stay surgery and the surgical high dependency unit. After having her first child, Jo then started working as a community staff nurse within the Warrington area.
In June 2014 Jo joined us at Eric Moore Partnership as a Practice Nurse, and alongside the other members of the nursing team, she see patients for a range of issues including, chronic disease management, childhood immunisations, travel advice and womens' health.
Jo has recently taken on the role of Homelessness Lead at the practice, and offers regular outreach clinics for homeless and otherwise vulnerable patients.
|Sister Kate Jacobs - Practice Nurse (f)|
Kate joined our team in 2016 after extensive experience as a District Nurse. She reviews patients with chronic diseases and also undertakes immunisations, travel vaccinations advice and works as part of the Nursing team supporting the diverse array of clinical services from the practice.
|Sister Stephanie Duncan -Noke - Clinical Research Nurse (f)|
|Hannah Simpson - Nurse Associate (f)|
|Shyam Muthiah Jayachandran - Physician Associate (m)|
|Waseem Pahadi - First Contact Physio Practitioner (m)|
|Henna Samu - Mental Health Practitioner (f)|
The healthcare assistant will also offer appointments for blood pressure monitoring, blood tests, new patient health checks, ECGs and support the clinical staff in all aspects of patient care.
|Emma McMillan - Healthcare Assistant (f)|
Emma has a long history of working within the primary care setting, and she worked in a variety of different administrative roles before training as a Healthcare Assistant (HCA).
Emma is fully trained in performing spirometry testing, NHS Health Checks (for patients aged 40-74 years), ECGs, Blood Pressure checks, New Patient Health Checks and some chronic disease reviews. She is also able to offer health promotion advice to patients who wish to make lifestyle changes in order to reduce their risk of cardiovascular disease and other health conditions. She also assists with minor surgery procedures and other specialist clinic as required. Emma is the winner of the "EMP 2016 Employee of the year" award for her exceptional services to both patients, practice and colleagues.
|Debbie Hardman -Healthcare Assistant (f)|
|Norah Tamea - GP Assistant (f)|
|Lucy Lutkevitch -GP Assistant (f)|