Local NHS launches consultation on plans to enhance Warrington’s extended access service
Warrington’s Primary Care Networks (PCNs, which are grouped together GP practices)) have launched a consultation on Warrington’s extended access service to ensure proposed plans meet the needs of local residents. At the moment all GP practices must provide some additional appointments every week before or after normal opening times for their own patients; this is known as extended hours.
In addition, clinical commissioning groups must make sure that patients can access appointments with primary care clinicians and staff in convenient locations across the town again outside of the hours that you can go to your registered practice; this is known as extended access.
From October 2022 NHS England has decided that these two services should come together and form one service that will be known as Enhanced Access.Currently, appointments are available at Bath Street Health and Wellbeing Centre. New proposals, however, will consider the service moving from Bath Street and expand to fixed location across Warrington for each day of the week, making the service more accessible for patients. The consultation will also take into consideration the extended hours service currently provided at Eric Moore Partnership.
CCGs are currently responsible for commissioning (buying) extended access services. However, with the national development of Primary Care Networks (PCNs), the funding and responsibility for extended access will transfer from CCGs to PCNs by October 2022.
Before the service launches in October 2022, Warrington’s five PCNs are asking people to consider whether the following are convenient:
- Times of appointments
- Appointment days
- Location of appointments
You can access the extended access service consultation on NHS Warrington CCG’s website You can download resources for the via the links below:
- Consultation document
- Scrutiny briefing
You can find out more about PCNs in the consultation document and via the NHS website PCN page: https://www.england.nhs.uk/primary-care/primary-care-networks/.
For more information and queries, please email firstname.lastname@example.org.
The closing date is Tuesday 26th July 2022
*Please note that as this is an ongoing consultation, FAQs will be updated where necessary.
Warrington Walking Day
Warrington Walking Day is on Friday 1st July and Tanners Lane will be closed from 9.30am, you will need to take an alternative route if you are coming to the surgery.
Congratulations to the Research Team on your fantastic Achievement
Please click on the link to view our Certificate of Achievement for ourn valuable contribution to Clinical Research. The Practice have recruited 503 participants to 16 NHS research studies over the last year.
Were you in the Armed Forces ?
We have a dedicated clinician who has a specialist knowledge of military related health conditions, for more information please email - email@example.com
Covid-19 Virus Latest Update
vaccinations are the key solution to fighting and winning over covid .
Please continue to:
- To wearing your mask in the practice and a clinician may choose not see you if you don't wear a mask
- Please do continue keep 1 metre distance from other patients when in the practice
- Please do arrive no more than five minutes before your appointment time
- Please avoid attending for routine care if you have covid
- Please do tell us if you have covid symptoms or are covid positive when you have an appointment
By continuing to practice caution we can do our best keep all patients and staff members safe, including those who cannot be vaccinated or whose immune systems are compromised/weak.
We thank you for your continuing support.
The team at Eric Moore Partnership continues to experience a high volume of calls from people who need urgent help and advice. The high rates of community transmission of the Covid virus, coupled with the growing numbers of people being admitted to hospital, mean the whole of the NHS across the North West region is under pressure.For this reason,it may take us longer than we would like to respond to calls and we are having to ask people who have less urgent health needs to wait a bit longer for an appointment. We are continuing to prioritise urgent cases.If your condition is not as urgent, we would ask that you look at the other options available for accessing NHS services e.g. · Following self-care advice where you can from www.nhs.uk
Covid-19 Virus Latest Update
Thank you for your support and your patience
- Using your local pharmacy for expert help and advice for every-day conditions
- Using online services where you can request repeat prescriptions via the NHS app or your practice patient online service
- Seeking support and advice from NHS 111 online to direct you to the best service for your needs if you’re not sure what to do.
Extended Access :
Welcome to our new Trainee FY2 Doctors
We would like to welcome Dr Jack Bernard and Dr Victoria Hebblethwaite to Eric Moore Partnership, we look forward to you being with us till July 2022 . The Foundation Year Doctors are Junior doctors in training.
To find out more information about the FY2 Doctors and what they will be doing whilst they are here please have a look under the staff tab at the top.
Face2Face Consultations Or Digital/Telephone/Video Consultations
We would like to reassure patients that we have been seeing patients face to face throughout the pandemic and will continue to do so going forward. Seeing and examining patients in our surgery is enjoyable, rewarding and is a core aspect of our training as doctors. However a significant proportion of our patients do prefer digital and telephone or video-consulting appointments as they are convenient and easily accessible, so we offer this as an ongoing service to al our patients as an option. Even before eConsults came in, our telephone triage and telephone consultations have been in place since 2016.
Telephone and remote consultation are safe and most patients find them convenient and flexible, however, we may convert requests for a Digital or telephone or video appointment into a Face2face appointment based on the condition or initial assessment by the clinician.As a practice, we continue to see hundreds of patients face to face every week.
We would like to thank all of our patients for your support during this pandemic period and its ensuing challenges. Please be assured that we are working hard to provide a safe, efficient service to all of our patients.
Scam Alert - Website Information
We have recently been made aware of an increase in scam callers pretending to be from the NHS Coronavirus Vaccination Service. These scammers are attempting to obtain personal information and financial details from patients.
If you receive a call from someone who claims to be from the NHS Vaccination Service, your GP Practice or the Government, and are asking for:
- personal information
- financial details such as bank account information or credit card details
Please do not provide the information as legitimate callers will never ask for this information over the phone.Please be aware when answering automated calls where you are asked to select an option - this can leave you at risk of connecting to a high-cost premium number, leaving you liable for a significant call cost.
Furthermore, there has been an increase in scam texts, where victims are asked to click a link that sends them to a fake NHS website where they are asked for personal details.Phishing emails can also be very convincing at first glance, but by checking the sender, you can see where they have come from. Do not click any links in these emails, which take you to a website that encourages you to enter personal details.For more information, please visit: Coronavirus scam calls and texts - Ofcom
Always use caution and if you are unsure, call the service back on their published contact numbers to confirm… and remember, the NHS will NEVER ask for financial information.
Surgery update regarding COVID
Throughout the COVID pandemic, our Practice has strived to make the surgery as safe as possible for all our patients and staff. We will continue to do so going forward.
From 19th July, nothing will change at the surgery – patients will need to still wear a mask, socially distance and use hand sanitiser in the surgery and staff will continue to wear PPE.
We do understand that it can be frustrating but we know when people come to us they are sick and vulnerable (and some cannot receive the Covid vaccinations due to medical reasons) so we feel it would be wrong to not take these small precautions that can protect people.
In terms of opening up, as many of you know, we have never been shut and in fact have consulted with much higher numbers of patients than we did pre-Covid (face to face, by telephone, by E-consult and by video calls), not counting vaccinating 90% of the adult population twice in the last 6 months.
Our Practice has come so far in trying to minimise the impact of Covid and we are sure you will understand the impact of Covid and understand we continue to retain these safety measures at the surgery.
From the Practice Drs and the Eric Moore Team.
National Data Opt-Out - what patients need to know
The national data opt-out is a service that allows patients to opt-out of their confidential patient information being used for research and planning.
For more information on why GP data is being collected, what is changing, who will be able to access data and how these decisions are made, plus steps that NHS Digital are taking to ensure sensitive data is protected, and how patients can find out what data about them is being collected and used, please visit digital.nhs.uk/general-practice-data-for-planning-and-research, and see the FAQ document provided by NHS Digital below.
NHS Digital GPDPR Stakeholder FAQ
How can I Opt-Out of NHS data?
Patients can view or change their national data opt-out choice at any time by using the online service at www.nhs.uk/your-nhs-data-matters
or by calling 0300 3035678. By 30 September 2021 all health and care organisations are required to be compliant with the national data opt-out policy.
Changes to GPs in Care Homes - Enhanced Healthcare in Care Homes
Primary Care Networks (PCNs) in Warrington have been working hard to implement the PCN ‘Enhanced Healthcare in Care Homes’.
What is a Primary Care Network (PCN)?
It is a group of GP practices working together to improve the health of people by working at scale. One example of such work is proactive patient care in our care homes. There are 5 PCNs in Warrington.
Have a look at the Website for more information - https://nitter.net/CWWarringtonPCN
What is the change?
The idea behind the changes in the care home is to put more emphasis on proactive care, which means that everyone will have a personalised care and support plan.
Why is change needed?
Patients whilst they are living at home will be registered with their GP practice. Currently, if a patient needs to move into a care home, they will keep that same registered GP, no matter which PCN in Warrington their care home is located in. This means each care home will have many different GP practices to discuss care plans of their residents, making such work difficult. GPs will find forming a good working relationship difficult with many different care homes. Having a PCN aligned to a care home allows care homes and GPs to work effectively and regularly together, leading to better care for the patients.
Each Primary Care Network (PCN) within Warrington, of which there are five, will have their own procedures – creating an inefficient and time consuming process for patients.
So what is the solution?
The ambition is to move all residents to practices within the same PCN as the care home. PCNs will organise a regular Multi-Disciplinary Team (MDT) meeting with each care home to help formulate a care plan for their residents.
What do the changes mean? And what are the benefits to staff and patients?
Making these changes means that health professionals will be able to focus solely on one PCN and in turn, enable residents to have their important proactive care and personalised support plans. The patients will also benefit by input from several different health professionals in the MDT. Care home staff will also notice a more joined-up and cohesive relationship with local GP practices and PCNs.
For more information please visit https://healthwatchwarrington.co.uk/changes-to-gps-in-care-homes/
Government guidance suggests there is no requirement for mandatory face coverings but the practice and hospitals still require you to wear one to protect you and other vulnerable patients and our staff.
Face coverings when visiting the Practice still in place
In accordance with the current practice policy, we are currently asking all persons aged 12 years and over to voluntarily wear a face covering if you come to the surgery for an appointment or any other reason. This will help protect you, other patients in the waiting area and our staff. We thank you for your understanding.
Clinical Research in General Practice
Here at Eric Moore Partnership Medical Practice we believe in the importance of clinical research and actively support research studies in primary care, not only within our own practice but across the Warrington area.
We are very excited to have joined the National Research Surveillance and Practice Group, hosted by Oxford University. This contributes pseudonymised data for monitoring infection and diseases in the community. It helps to provide Public health England with the prediction of outbreaks of influenza and other pandemics.
Click here to visit our dedicated Clinical Research webpage.
Eric Moore Partnership is currently taking part in the national PRINCIPLE clinical trial, which aims to find low-risk treatments for older people with COVID-19 that can be taken at home.
To be eligible to join the trial you will need to have experienced symptoms that are likely to be caused by COVID-19 for fewer than 15 days.
The trial is open to people aged 65 or over, or aged 50–64 with an underlying health condition.
If you are registered at Eric Moore Partnership and would like more information, please contact us on 01925 303199. You can also join the trial online, even if you are not currently registered with our practice.
For full details, visit http://www.principletrial.org
PRACTICE ONLINE APPOINTMENT BOOKING SYSTEMS- TEMPORARILY SUSPENDED
Due to ongoing concerns around COVID-19 (Coronavirus) we are temporarily suspending the facility for patients to book online appointments at the surgery. This is to ensure that we are able to fully assess risk before appointments are booked at the surgery.
As you will be aware the practice uses eConsult and patients are advised to seek advice via this service. Please visit firstname.lastname@example.org for further information and access to the eConsult service.
For any general information on coronavirus please visit https://www.nhs.uk/conditions/coronavirus-covid-19/
We are now on Twitter and Facebook !
Visit us on Facebook
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eConsult - The vast majority of our patients love it ! Please do give it a try, it gets easier the more often you use it.
eConsult is a free to use online consultation platform, which allows anyone registered at the practice to submit a medical or administrative request online 24/7. Our team will review every request and make sure it is passed to the most relevant health care professional. If you need a face to face appointment we will get one booked in, if not it might save you a trip to the practice. If you submit your request before 12:30pm Mon-Fri (excluding Bank Holidays) we will always try to get back to you within 4 hours. If you submit your requested after 12:30pm we will get back to you by 11am the next working day.
LAST CQC INSPECTION REPORT OF OUR PRACTICE - A Big thank you to colleagues and patients for supporting us over the years to achieving an incredibly positive assessment report from the CQC Inspection team. They have graded all of our services and care as either "Good' or "Outstanding" or with an overall"Good" rating. See our Report and poster as below :
EMP CQC Report from 2016 EMP CQC Ratings 2016 Poster
Dine & Dance Charity Fundraiser for the Room at The Inn Homeless Charity - to be announced for November 2022
The Eric Moore partnership also has an Outreach team led by Joanne Scott , our Practice Senior Nurse who oversee and support the Homeless population and Hard to reach groups across Warrington. This is a most rewarding service to us as a team, and has received national acclaim, from national media and even from our Prime Minister who applauded the service on national television when we ran mobile vaccination clinics for the homeless population.
We are therefore proud to be working in partnership with the Room at The Inn (The Y Project) homelessness service, in organising this event to raise much needed funds to ensure that this local homelessness charity is able to continue to offer its invaluable service to homeless people in the Warrington area.
We would be incredibly grateful for any support that local businesses or individuals could offer.
Tickets to the charity event will be available for just £40pp
We last hosted a dinner event in 2019, and raised substantial contributions to support the RATI project for the homeless in Warrington (see below):
We shall announce this years date shortly and ee welcome anyone, who would like to join us for the night where we shall hear about the service for the homeless, and also hear some inspiring success stories from our patients who had been homeless in the past and have use dates current services to support them in their rehabilitation into normal successful lives.
General Data Protection Regulation
The General Data Protection Regulation (GDPR) is in force as of the 25th May 2018, replacing the existing data protection framework under the EU Data Protection Directive.
Please view the documents below to find out what date we hold for you, how this data is processed, and who you should contact if you want to discuss any matter relating to the GDPR in more detail:
Eric Moore Partnership Privacy Notice - May 2018
Eric Moore Partnership Privacy Notice for Children & Young People - May 2018
We also have Patient Information Leaflets which can be collected from the receptionist on duty if you prefer to receive this information in that way.
Ovarian Cancer Awareness Month
1st - 31st March
Every year 7,300 women are diagnosed with ovarian cancer. The risk of developing ovarian cancer in the course of their lifetime for the general population of women is two per cent. However, some women have an increased risk of developing ovarian cancer. All women should be aware of the risk factors and of the symptoms of ovarian cancer.
Some symptoms of ovarian cancer are particularly significant:
• persistent bloating
• pain in the pelvis or abdomen
• difficulty eating, or feeling full quickly
• needing to wee more urgently or often than usual
For more information please visit https://www.targetovariancancer.org.uk/ovarian-cancer-information-and-support