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How to order you Repeat Prescriptions

Repeat prescriptions will be issued at the discretion of the doctors and are normally for patients on long-term treatment.

If you are taking regular medication we have a computerised repeat prescription system. Please keep the computer slip which comes with your prescription. When you need a repeat, please tick the items needed and hand it in at reception. However, please see the other methods of ordering repeats.

 

***IMPORTANT INFORMATION***

The Nominated Pharmacy Prescription Service at Eric Moore Partnership is ending on Wednesday 9th January 2019). This means that Pharmacies will no longer be able to order prescriptions for our patients except for in exceptional circumstances. Click HERE for more details.

 

Ordering in person

Our patients can drop off prescription order requests at the Medi Centre on Tanners Lane during our normal Practice opening hours (8am – 8pm Monday to Friday, and 9am – 1pm on Saturdays).

We recommend that you make your orders using the computer printout which was supplied with your last repeat prescription (known as the ‘b-side), but we do also have reordering slips which can be completed at the reception desk if you know the name(s) of your medication(s).

 

Ordering using Online Services (SystmOnline)

Online ordering of repeat prescriptions is available via SystmOnline – please click the link at the top of this page.

If you are not yet registered for the online service you will need to bring some ID to the Practice, and the receptionist will be happy to supply you with a username and password for this service.

 

Ordering by fax

Repeat prescription requests can be accepted via fax directly from our patients. You can fax your prescription request securely to 01925 238235.

If you are ordering via fax please ensure that you include the full names of your medications, otherwise we will not be able to process your request.

Ordering by email

From January 2019 we will be starting to accept repeat prescription requests via email. There will be a dedicated email address for this service, and this web page will be updated as soon as this becomes available.

If you are ordering via email please ensure that you include the full names of your medications, otherwise we will not be able to process your request.

 

Please allow a minimum of 48 working hours from receipt of the request at the practice before collecting the prescription.

Prescription collection is available from 3:00pm or later on the appropriate working day (e.g. prescription requests received on or before 3:00pm on a Monday will be available for collection after 3:00pm on a Wednesday).

 

Please note that, in the interest of safety, repeat prescriptions cannot be taken over the telephone.

 

 

Medication Reviews

Patients on repeat medication will be asked to see either the Clinical Pharmacist, a Doctor, a Nurse Practitioner or a Practice Nurse at least once a year in order to review these regular medications.

***IMPORTANT INFORMATION***

The Nominated Pharmacy Prescription Service at Eric Moore Partnership is ending on Wednesday 9th January 2019). This means that Pharmacies will no longer be able to order prescriptions for our patients except for in exceptional circumstances. Click HERE for more details.

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