Practice Charter

What We Will Do For You:

• All patients will be greeted courteously • We will treat all information confidentially • We are always committed to providing the best possible service • We will always offer treatment and advise we believe is best • We will make every effort to see you promptly • We will try and deal with any problems or complaints swiftly • You have the right to see your medical records • The Practice will information patients of available services by means of its leaflet, notice boards and website • The practice adheres to an equal opportunities policy

What You Can Do For Us:

• Please treat staff with courtesy and respect • If possible, telephone before 10am if you require a home visit • To speak to a doctor, please telephone during opening hours and leave a message if the doctor is in surgery • Please tell us if you cannot keep your appointment as this appointment can be offered to someone else • Please ask if you are not sure about your treatment • Most delays are due to patient emergencies. Please be patient • Please arrive promptly for your appointment. If you arrive more than 10 minutes late we cannot guarantee you will be seen • If you come as an emergency, you may have to wait until booked appointments are seen • Please ring for test results between 2.00pm and 4.00pm • Many illnesses can be prevented through healthy living. Please ask for health advice and leaflets

Freedom Of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available. This scheme is available from reception.

Zero Tolerance

In line with the rest of the NHS, we have a Zero Tolerance Policy towards violent or aggressive patients. An act of verbal aggression towards any member of the practice team, other patients or visitors will receive a warning they may be removed from the practice list. Any repeat of the behaviour will result in removal from the practice list.

An act of violence by a patient to a member of the practice team, another patient or visitor or damage to practice property will result in the police being called, removal of the patient from the premises, possible criminal proceedings and immediate removal from the practice list.

Patient Confidentiality And Data Protection

We respect your right to privacy and keep all your health information confidential and secure.

It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.

This information is recorded on computer and we are registered under the Data Protection Act.

The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the practice team.

You have a right to know what information we hold about you. If you would like to see your records, please contact the Practice.

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.